Change and Issue Management
Immediacy Professional Services have a defined change management
and control process which supports and manages the various level of
change that every project experiences (both client and Immediacy
initiated). These processes (which also include exception reporting
and management) are provided to the customer at the project
planning stage, but can be modified to incorporate any client
specific change management processes which may be in place.
Being PRINCE 2 in foundation our change management processes are
built around a workflow which enables each change request to follow
an structured and controlled identification, definition and
agreement path that ensures the concurrence of both the client and
Immediacy in respect of the requests, their classification (in/out
of scope)and the delivered outcome.
The management of issues that arise throughout projects also has
a defined process and series of controls that are provided to and
agreed with the client at the inception of the project, these again
are built around a workflow which ensures the full involvement of
the respective responsible resources within the project to ensure
conformity.
These controls in addition to our risk management process –
which utilises a best practice matrix based identifier as the base
foundation of risk assessment and control, enable Professional
Services and the client to both have a clear and controlled view of
the critical project tasks that decree whether a project can be
defined as successful.