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Home > Services > Training > Terms and conditions

To reserve a place on a training course, call Alterian (Poole) on:      +44 (0)1202 250000 (office hours are 08:30 - 17:30, Monday – Friday, excluding public holidays) or email training@immediacy.co.uk.

 

Alterian requires a company purchase order before we can confirm your place on the course.

 

Each course is 1 day in duration (approximately 10:00 – 16:00) unless otherwise stated.

 

In the event that you have to cancel or reschedule a course, a penalty fee will be charged. The fee will be calculated as a percentage of the invoice amount.  Where you have requested that the course be rescheduled, the fee will be payable in addition to the original invoice amount. The fee shall depend upon the amount of notice you are able to provide:

In the event that Alterian has to reschedule a course, attendees will be offered an alternative booking. If no alternative can be agreed, a full refund will be given.

 

If an unforeseeable course of events prevents an attendee participating in a course, or Alterian from holding the course, then the attendee will be given the option of transfer, provided that all reasonable steps have been taken to attend the course.

 

Alterian requests that attendees take time to study the training guidance provided in advance, and ensure that the course meets their needs and that they are suited to attend.

 

We believe strongly that the most effective training requires that each participant has access to their own computer. All Alterian training courses place great emphasis on hands-on experience and are conducted by means of an iterative process of demonstrations followed by exercises, with audience participation along the way. Days are divided into 1½ hour sessions; 4 sessions for a full day course.