Support
Immediacy helps our customers and partners achieve a fast,
on-strategy implementation. Our knowledge transfer services include
a range of training and education offerings, as well as access to
the Immediacy Partner Extranet, a forum where customers and
partners share their insight, know-how and experiences. Our
Technical Offices and Project Offices work proactively to share and
encourage the exchange of implementation best-practices across the
user and deployment community.
Of course, we also provide ongoing customer support to ensure
our customers' continual and long-term satisfaction with all
aspects of Immediacy. Our comprehensive and ever-growing
knowledge-database tracks, reports and analyses all product
and implementation issues in order to ensure quick resolution to
customer queries. With regular product updates and feature
enhancements Immediacy couples technically advanced partners with
the commitment to real delivery to business of the best industry
support available.